Return Policy for Venus Electronics Int.
- **Before returning the product**, it is mandatory to contact the customer service department of Venus Electronics Int.
- **The return must be made within 14 calendar days from the day of receipt** and meet the return conditions (e.g., the product must not be opened and must be in excellent condition. Therefore, we recommend sending the product in appropriate packaging - not an envelope).
### Terms and Conditions for Exercising the Right of Withdrawal
- You can exercise the right of withdrawal within fourteen (14) calendar days from the receipt of the product to be considered timely, and no additional justification is required from you.
- For a valid exercise of the right of withdrawal, the condition for the return is that the product is in its original condition, the packaging is intact, and all accessories, any gifts, accompanying products, and materials are included.
- If the product has lost its value due to improper handling beyond simple examination of its functionality and characteristics, you must compensate for the reduction in its value with a monetary payment. In this case, the specific monetary compensation will be deducted from the amount we will refund you. In every such case, you will be informed before the credit and refund process is completed.
- Specifically, for devices, accessories, and spare parts that require appropriate expertise (e.g., aesthetic & medical aesthetic equipment) for their selection and use, it is considered that unsealing the packaging automatically means that it has lost at least 50% of its commercial value, and in case of withdrawal, a corresponding 50% of the invoiced value will be credited.
### Exceptions to the Right of Withdrawal:
- The right of withdrawal does not apply to cases exempted by current legislation and jurisprudence, such as products made to order and manufactured for you, services already performed, products that are not suitable for return for health reasons once unsealed, programs and software that have been unsealed, etc.
- **Returns must be made with a courier company** and not with the postal service.
- **If the product has been used or its original packaging has been altered,** the return will not be accepted.
- **Refunds are processed within 30 days from the return and receipt of the products** by our company.
- **In case of invoice issuance, the return must be accompanied by a delivery note.**
- If the return is not made within the 14-calendar day period from the day of receipt or if any of the return conditions are not met, Venus Electronics Int. reserves the right not to accept the returned products and not to proceed with their replacement.
### Return Process for Defective Products or Incorrect Shipments:
- **Pack and send the package with the products using the cooperating courier company ELTA DOOR-TO-DOOR with recipient's charge.** Inside the shipping package, you must include the purchase receipt or return delivery note (in case an invoice has been issued). Also, send us your bank account details (in case the original payment was made by deposit or cash on delivery).
- **If the return conditions are met, we will proceed with the corresponding replacement or credit the corresponding amount to your bank account or credit card if the original payment was made in this way.**
- If the package arrives and it is proven that the return conditions are not met, the product will not be accepted. It will be returned to the customer and the transportation costs will be borne by the customer.
- **In the physical store:** Call the customer service department to arrange and order the replacement product. Then, bring the product to the store along with the purchase receipt or delivery note if an invoice has been issued. After checking to verify that the return conditions are met, the value of the product(s) will be refunded using the same payment method with which the order was completed. The return hours are Monday-Friday 10:00-14:00 (excluding weekends).
### In Case of Customer's Desire for Replacement:
- **The return must be made within 14 calendar days from the day of receipt** and meet the return conditions (e.g., the product must not be opened and must be in excellent condition. Therefore, we recommend sending the product in appropriate packaging).
- **The return costs are covered by the customer.** Note: The shipment can only be made with a courier company.
- The package you return must be accompanied by a photocopy of the receipt or delivery note if an invoice has been issued, and the code or codes with which you want to replace it.
- **In case of a refund, send us your bank account details** (in case the original payment was made by deposit or cash on delivery) or we will credit your credit card if the original payment was made in this way.
- **Once the relevant check is made by the responsible department and the return conditions are met, we will proceed with the replacement or the refund.**
- Note that for the shipment of the replacement product, there will be a charge of €3.70 for shipping costs + €3.00 for cash on delivery (if additional cost arises).
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### IMPORTANT INFORMATION:
- In all cases, you must first contact the customer service department of Venus Electronics Int.
- **Product changes included in a promotional package are not accepted.** The entire package must be replaced.